Our two requests for car replacement during the trip were accommodated and supported, which made the journey more convenient and enhanced both safety and comfort.

Satisfied, but the car's condition was slightly poor.

Excellent

The vehicle was pretty badly damaged on the passenger side, obviously it had been in a minor accident. The vehicle was dark blue, in a badly lit garage, at night - no one pointed out the damage & it was not marked on the paperwork. Had I not spotted it, taken photo's & gone back to the service desk to report this damage, then i am sure I would have been held responsible. This should have been notified to me when I collected the vehicle.

The staff were friendly, but the location was understaffed, so pickup took an incredibly long time.

Smooth sailing as usual!