The vehicle exceded my expectation and was in very good condition and very clean. Pick up and drop off processes were very simple and fast. The staffs were also very helpfull.

Easy booking process and able to provide choices of vehicles and rental agencies.

The vehicle model did not match the reservation, and they forced us to take a car with engine problems. After returning home, the complaint took a long time to resolve. Very dissatisfied.

There’s is no afterhours support. After 4:30pm, there’s no one to talk to.

The guy, Eric, was helpful. He sorted our ace rental booing with hertz.

Great team at ace, really helpful when I needed to extend the rental a few days.

Awesome service doing the pricedrop

The rental location is across the street from the airport and not clearly marked for pedestrians. The car seat we asked for was missing the shoulder straps so we had to ask for another. The vehicle was old and computer console was in Japanese. Van met its needs though and ran well. Was clean and easy return and courteous staff.