When picking up the car, I asked the staff for a newer vehicle, but the car I received had nearly 80,000 kilometers on it and was covered in scratches. Additionally, there was an upsell attempt during pickup.

Although the rental company provided a car from the same category, I wanted an SUV but got an MPV, which was somewhat disappointing.

Very good. We met a person from Sichuan working there after getting off the plane, who helped us communicate and even took our hitchhike. Haha!

The female staff responsible for my rental process had an extremely poor attitude. She was impatient and unfriendly. My original order was about 1200, but she added a series of insurances, doubling the price. I tried to get her to remove them several times but failed, and she even tried to rush us out. Eventually, I had to contact customer service; she wouldn't answer the phone either. I communicated with customer service for an hour, and finally, one of her colleagues, a black man, helped to remove the insurances. By then, it was already past 8 PM. She didn't take us to the car; she just threw the keys at us. The car was not the Passat I had originally booked but an Avensis. When I asked her, she said the Passat was more expensive, which was absurd because my rental order clearly stated a Passat at that price. We didn't pursue the issue further as it was too late and we had to get to our hotel. One word: terrible!

Too many people, queued for two hours