The process was quick, and they provided the reserved car, which turned out to be diesel-powered. The engine was very strong, easily handling mountain roads and highways. Be sure to have certified official documents ready, as both the car rental company and the police will only recognize these.

The lady handling the paperwork during pickup was very polite, but her Italian-accented English was quite hard to understand. The staff checking the car during drop-off were very courteous as well. They inspected the car for a short while and then told me everything was fine. The €200 deposit was refunded to my account just 2 hours after I returned the car, which was impressively fast.

Overall, it's pretty good.

1) The car while booking said medium SUV. However it was a large size SUV. Parking is sometimes challenging in Italy. Ford Kuga shouldn’t be considered as small or mid size. It is a full sized SUV. 2) The experience with Insurance was BAD. While booking it said the full insurance was covered then while picking up the car I was shown different * that said it doesn’t cover full damage.

Waited forever at the check in counter and the staff was not very friendly

Great booking platform! Super easy and great value.