Very satisfied, no upselling at all. Since the reserved car was unavailable, they upgraded us to the new Ford PUMA, which comes with CarPlay, Android Auto, heated seats, and a speed limiter. It's very convenient for city driving. The car was very new and clean, though the tire noise was quite noticeable. Because we drove to Germany, where there are unrestricted highways, we generally kept the speed around 170 km/h, which led to higher fuel consumption, approximately 8 liters per 100 km.

Quite satisfied

The service is very flexible. We picked up the car in The Hague and returned it at Schiphol Airport. The rental period is calculated based on the actual pickup time.

Several items of damage were not noted on the hire paperwork. I pointed these out when I picked the car up, and although the paperwork was updated manually Budget did not update their records. When I check the car back in, I was told the car was fine and shown the way to the terminal. I was subsequently charged approx €400 for the damage I had previously pointed out. This seemed a little sneaky - no discussion at the car, no email advising the reason for the debit on my credit card. I have discussed with Budget and been advised that I should get a refund in approx 3 weeks. Disappointing.

Staff forgot to inform of road closures in airport, so returning the car took an extra 1/2 hour to find returns. But otherwise very efficient.