Disappointed to find that we were going to be charged for minor rim scratches. Please follow up

This is an established car rental company. I almost always use them for self-driving tours during overseas vacations. The cars are new, and the staff are professional and courteous.

Scared me with insurance, when itnis a rip off, asked me check the car for extra damage before taking possession and I found plenty more, car not full, no info on parking in Vienna which is essential. Had no more time to waste. Terrible return with no information on where to return in city you can get a ticket just standing still for 20sec, never even looked at possible damages so making big scare at pickup very displeasing.