Disappointed to find that we were going to be charged for minor rim scratches. Please follow up

They claimed the car was in the same group, but it was much smaller than the MPV group I reserved through RentalCars. It was just a hatchback. Renting a large car in Austria is difficult. We had five people and a child seat, so it was really cramped. I bought full insurance through RentalCars, and they still tried to sell me additional insurance at pick-up. Moreover, three charges were made; though the first two might be authorizations, it's been several days since I returned the car, and they haven't been refunded yet. I initially wanted to give a negative review, but the return service was excellent. They even helped us get a taxi, so I’m giving three stars for now.

Great service!

Booked a Ford, got upgraded to a Mercedes. Awesome! But the service attitude was just so-so. Our drop-off time was 1:00 PM, but we rushed to get there before noon in case they closed. The nearby construction made it hard to find the parking lot. We temporarily parked in front of the store and were told to wait, and then they just closed the door. Maybe this is how they treat Chinese customers abroad. We still haven't confirmed the final charges; the efficiency is quite disappointing.

Very good

Customer service staff in Innsbruck were rude, condescending and unhelpful.