The waiting time for processing was long, and they made unauthorized charges six months after the return!

They overcharged and were very rude. They didn't even provide a breakdown of the charges, just said that's the price, take it or leave it! Infuriating.

Rented a car on short notice. While the service lacked some flexibility, it was overall acceptable and quite standard. Everything went smoothly and quickly.

There wasn't much service to speak of. You sign the paperwork and they tell you where the car is parked; you pick it up yourself. Since it's a franchise, Hertz membership cards are not valid. During the rental period, there was cross-border travel, and they charged a daily cross-border fee for the entire rental period.

We still haven’t heard from Hertz the amount we will be charged, if any. Needs contact with us.