A lot of unnecessary charges, took 1 hour to pick up the car.

When returning the car, the staff said the driver's seat was dirty and we had to pay for it. But it was already like that when we rented it. Since the staff member at pickup wasn't the same person when we returned the car, the return staff insisted it was our fault. The stains looked old and not recent. Since we were in a hurry to catch a flight, we negotiated and ended up paying 160 yuan instead of the 200 yuan they initially demanded. The staff asked for 160 yuan personally to handle the issue, and we didn’t get a receipt. It was a really unfortunate experience.

We came from abroad and didn't have the car rental license translation from Zuzuche, which took a long time to sort out. Just follow the rules, and everything will be fine.

Get the car process efficiency , pick up location , car condition is average

EasyRentCars app easy to use for booking

There was a scratched area on the lower rear bumper which had been partly repainted which neither the FAST agent nor me spotted at time of pick-up but which was noticed on return. I am concerned that I may end up being liable for damage which I did not cause.