When I picked up the car, I accidentally left my passport at the store. I realized it after arriving at the hotel, but by the time I planned to return, the store had already closed. I decided to try my luck and rushed back to the store, only to find the staff member still waiting for me (about 15 minutes after closing time). I was genuinely grateful! He also thoughtfully reminded me of important driving precautions.

Overall service was great, they didn't even inspect the car during return.

The service was good, and all charges were clearly explained. We ended up with a Toyota Kluger, a seven-seater hybrid which was fairly fuel-efficient. However, the car is quite large, so beginners might need some time to adjust.

Everything from booking the car to picking it up and returning it was perfect.

1. Other car rental companies offer free additional drivers if they are family members or spouses, but Thrifty charges extra. We paid over 20 AUD for three days. 2. We booked a sedan Corolla but received a hatchback. 3. Overall, it was acceptable