Satisfied! There is an airport shuttle bus, but you need to pay attention, or you might miss it.

Average service, but no need to queue

The pickup point is a 5-minute drive from the airport. After arriving at the airport, we called the car rental company, and they asked us to wait in the airport waiting area for a shuttle. The customer service does not speak Chinese, but their attitude was good. The translation document that worked in the North Island was not accepted here on the South Island at Apex, causing a lot of inconvenience.

The car rental process was particularly slow. They said my translation document was not acceptable and asked me to pay them to translate it, otherwise, I couldn't rent a car!

Staff were helpful at pick up and drop off. The upgrade to a slightly larger car suited us well.