The store had a short queue, but the staff was pretty slow and often answered phone calls. Initially, I chose Avis despite being double the price because I wanted a new car and good service. However, the actual cars provided were quite old, one had nearly 40,000 km and the other almost 30,000 km. The Mitsubishi SUV was also outdated. Later in Auckland, I rented from EUROPCAR, and got two very new SUVs with one having 1,500 km and the other 5,000 km. The car features were also excellent.

I returned the car on time, but they charged me an extra day with no way to file a complaint.

Had an incident but did not provide insurance documents

The process was convenient, the car was new, but there was an issue picking up the car in Picton

The price is reasonable compared to other companies, and the service is okay.