The car was fine, the drop off good but the insurance up sell was predatory and very off putting

My rental company was Green Motion, not Carnect. The car was good, a Korean make. I originally booked a Volkswagen Golf, but they gave me the Korean car instead. This car might be more advanced than the Volkswagen Golf, making it easier to drive and more comfortable to ride in. Many roads in the UK are narrow, and its lane departure warning system was very useful for those of us not used to driving on the left. Additionally, Green Motion's pick-up and drop-off procedures were convenient, and the staff's service attitude was good.

There was a queue for over two hours and the staff were taking a minimum of 30 minutes per person. Most customers had not been informed what paperwork was required - Although we had everything needed

Good customer service

Top of all car rental companies in UK

Allow extra time to pick up your vehicle the office is tiny and busy. I had to wait outside when I first got there as it was jam packed. You when have to walk to the other side of the hotel to collect your car.