Picked up the car at Paris Lyon. The staff mentioned a network issue which caused the tablet to malfunction, and one charge couldn’t be removed. As a result, I ended up paying just over 1000 euros, including a 250-euro deposit (though the deposit showed as zero). Since the deposit wasn’t reflected, he said he would make a note of it so it would be fine when I returned the car. In a rush, I only realized after picking up the car that for my 10-day rental, they had mistakenly charged the second driver fee for 12 days. At drop-off, the inspection staff didn’t notice the note about the 250-euro deposit. I had to point it out before he went to verify it, and he told me to leave since I needed to catch my flight. I’m still waiting for an email confirmation and for the deposit refund to be processed.

The staff's attitude was disrespectful and rude. From the beginning, they claimed they could not find my reservation and insisted that I had never booked a Volvo or paid a deposit. After wasting a lot of time, they said my driver's license did not have an issuance date and therefore could not prove my driving experience. Then they argued my address was listed as being in the United States and rudely asked if I was unclear about my own address. After much hassle, I was finally told that only a Ford Kuga was available, and I could either rent it or walk away with no other options. Throughout the entire process, I strongly felt discriminated against. Other American customers at the same location were also given a hard time, showing that the staff here have serious attitude issues. I will never choose Alamo again.

None

Excellent

The staff were pleasant but gave us no paperwork nor instructions to get back to the French drop off location. We went round in circles for ages. Eventually, we found the Alamo desk on the Swiss side but they did not really help. Again we went in circles. The car itself was good but the return experience was very stressful and spoilt our return journey