The overall service attitude was excellent, and the replacement vehicle also met my needs.

Great experience with a big company. Smooth pick-up and return process. The originally reserved vehicle was unavailable, but they offered a larger MPV model for free.

It was clean and great

The reception staff were very friendly, but not very familiar with the QEEQ rental voucher. Due to a flight change, we arrived an hour earlier than our scheduled pick-up time, and the quoted price was significantly higher than our reservation price. After we pointed this out, they explained it was because we arrived early, and then they corrected it. During this trip to the US and Canada, we rented cars three times, and twice with AVIS, arriving slightly earlier than the reservation each time, and encountered the same situation. The US is a trust-based society. For both pick-up and drop-off, no one checks the car condition, which takes some getting used to, but this mutual trust feels great.

I originally booked a Ford Escape SUV, but upon arrival, they only had a Nissan mini SUV available. Let's just call it an SUV. After returning the car, I was charged a $40 deposit. I asked the rental company to find out why, but after 8 days, there’s still no response. I don't understand why both the rental platform and the car rental company are so inefficient. This was a very unpleasant car rental experience.