The pickup process was good, but when returning the car, there was a scratch on the vehicle. The woman at the company store was quite dramatic and did not speak Chinese, so we had to communicate in English. They insisted on charging me, claiming to have given me a 50% discount, and I ended up paying 4280 THB. Back home, a similar paint job at a dealership would cost no more than 500.

I've rented cars many times, but this was the most disappointing experience. The 12-seater vehicle was in poor condition. It broke down halfway through the trip. Contacted the rental company for a replacement, but due to the distance, they kept delaying and never provided a new car. We had to get it repaired locally, wasting two valuable days of our trip, including accommodation and taxi costs, which we had to bear ourselves. When returning the car, the rental company had a terrible attitude. Big thumbs down to NATIONAL.

Arrived a bit earlier than the scheduled time, the guy at the counter spoke Thai-accented English which was slightly hard to understand, but he was very nice and patient, and didn't push for insurance. The whole process was smooth; he actively led the car inspection and reminded me to refuel. It took about 10 minutes to complete everything and drive off. Returning the car involved a quick walk-around check, fuel level check, and signing off, which was also fast. However, the wait for the staff at the return location was quite long, which could be improved. Another thing, they didn't inform me that washing the car before returning it wasn't necessary, which cost me an hour. It would be helpful if they informed customers in advance. The car was quite new, with just over 20,000 kilometers on it, in good condition, and well-equipped.

All staffs is very nice and helpful. I really appreciate them.

Competitive price.Easily search and compare.

No problems until I got a flat tyre and discovered the spare was flat also.