Overall service was fairly standard and satisfactory, but the pickup process took too long, with a two-hour wait.

The service was okay and quite patient, but I didn't get the car model I wanted.

The service was okay, but I had to wait 10 minutes for my turn.

San Jose: The wait was nearly an hour and a half, with about 8-9 people in line. Each person took more than 15 minutes to be served, and only two employees were working. We didn't get a Ford, but a Jeep instead. The staff mentioned they mostly have Jeeps and very few Fords. The car had 30,000 miles on it. Other counters had no lines. Next time, I won't consider Budget.

Overall good