There was a long queue for this company after getting off the plane.

Excellent! The staff was very enthusiastic!

Overall two impressions: 1. It's unreasonable that the car wasn't provided with a full tank. I wasn't sure how far I would drive, so I ended up refueling fully, and when I returned the car, it had more than double the fuel left. Suggestion: Full tank when picking up, full tank when returning. 2. Despite repeatedly telling the store that I already bought full insurance, I was still constantly pushed to buy local insurance, which was unpleasant. Suggestion: If you need insurance, don't buy it through the rental platform; just buy it locally. In case of a claim, the compensation is faster, and you don't have to advance the payment yourself.

they did not have the size I did request they ask me to go to another branch next day to collect

I waited for a long time to pick up my car, it's not at airport at all, it's 20min by car away from terminals.