There were many people waiting to pick up cars, and only one staff member was available, so we had to wait in line.

The car rental counter did not push additional paid services. There was a short wait to pick up the car (20 minutes). Following airport signs made returning the car straightforward and easy.

Even though I already purchased the full insurance package, the staff still tried to sell additional insurance.

Not bad. They didn't fuss much, but they gave me two keys that were locked together, which was very inconvenient to carry.

I rented an SUV but we could not fit all our luggage in the trunk. We had 2 medium suitcases and 2 duffle bags but we could only fit 1 suitcase and 1 duffle bag in the trunk. It felt uncomfortable to leave our other luggage in the back seat when we parked in stops along the way.

QEEQ staff were very helpful when we said our flight may arrive late and we may be late in picking up the car. They arranged with Dollar for us to do a late pick-up.