Incorrect return instructions

Discovered unexpected charges on my credit card after returning home.

The attitude was acceptable, but maybe this is just how the service speed is in Europe. It’s not very fast. I waited in line for almost two hours, which is much slower compared to car rental companies in China like Shenzhou.

We rented a seven-seater car, but upon arrival, we were told they didn't have any and had to switch us to a nine-seater Ford, which no one dared to drive. They didn't notify us via email beforehand either... When asked about toll fees, we weren't informed that a nine-seater requires a higher grade of toll pass, causing us to buy the wrong one... When returning the car, they made us contact the toll company ourselves to correct it... This completely disrupted our trip and wasted our time.

I had to pay an extra 35 euros for picking up the car on May 1st, which is outside of their working hours. I had called twice before leaving the country to confirm whether there would be any extra charges, and both times they said no. I cancelled my reservation with another company that was charging this fee because Zuzuche assured me they wouldn't, but ended up getting charged at the location. Very frustrating!!