From start to finish, the staff and online customer service were very professional. Every detail was handled perfectly, exceeding our expectations! Special thanks to Mr. Yuan who assisted us during the car return; he patiently answered our questions and was very accommodating. Sincere thanks to every staff member for making our trip to the Western US nearly perfect.

Satisfied with the service. Airport pickup and drop-off, no need to queue, personalized service, very comfortable.

This is my third time renting from Yesaway. Although I waited quite a while at the airport, the exclusive Mercedes shuttle made it worth it. Hardly any queue when handling the paperwork.

The car was fine ( engine light came on was a little worried ) other than that everything else went smoothly . Great staff , super helpful and really nice .

Keeping beating competitors pricing !

I waited a really long time to get my car. They need an actual document showing your insurance. Visa and MasterCard are not enough. This really needs to change as it bogs down the whole exchange. Most of their customers are Chinese tourists who are accustomed to providing that but the company hasn’t yet understood how things are done in America.