It's fine.

The overall car pickup process was relatively smooth. However, the waiting time to get the car from the parking area was too long. After completing the paperwork, I had to go to the pickup point in the parking lot, but they said the car wasn't there and needed to be brought from elsewhere. There were many people in line, and everyone waited a long time—almost 40 minutes—before finally getting the car.

Good. Very patient.

The shop was easy to find, and they did not aggressively push insurance. It was convenient to pick up the car. I rented a Prado and they charged a 5000 AED deposit, not sure when it will be refunded.

① I rented a Honda Accord but got a small Kia SUV instead, which is not the same class. ② They added a damage insurance fee of around 3000 RMB without informing me. After I refused and discovered it, they required a 6000 RMB deposit, saying it would not be refunded for any damage. After communicating with Zuzuche, they told me I did not need to buy the insurance, and in case of any issues, they would reimburse me after I paid first. ③ When checking the car for scratches, they almost used a magnifying glass.