Overall, the car rental experience was satisfactory. The staff noticed our limited English skills and proactively used a translator device without pushing us to buy insurance. The vehicle was a bit old, possibly because we chose the cheapest model. It was quite noisy when driving, and there was one instance where it was hard to start the engine. Thankfully, we completed the trip smoothly.

Overall quite satisfied.

The pick-up and drop-off process was not complicated, but I received the car half an hour later than my scheduled time because no cars were available.

Counter staff is helpful.

Qeeq's insurance is not reflected at bargain's side.

It took over 2 hours for our car to be ready. That was completely unacceptable.