The pickup process was great, with efficiency being quite fast.

Upon arrival, I was made to wait for nearly an hour. They didn't inform me in advance that a similar model wasn't available and directly gave me a lower-class car, forcing me to accept it. After two hours of arguing, they finally replaced it with a similar-class vehicle. However, when returning the car, they charged me an extra €956. When I asked why, the counter for different location returns just shrugged it off. Terrible car rental company.

They didn't inform me about the insurance when picking up the car, only mentioned the deposit. In the end, they charged me 3599.82 RMB for insurance. It's a rip-off! Currently appealing to the rental company.

The rental company was irresponsible. I returned the car in Nice and flew to Italy, only to be told that their system had no record of the return. After numerous calls, they informed me that there was no record of the return in Nice, even though I followed the same return procedure as others.

The additional fees are excessively expensive. The rental cost was only 300 euros, but the navigation system was 150 euros, which is too expensive. What I was unhappy about was the difficulty in returning the car. Due to the complicated road conditions at Charles de Gaulle Airport, the navigation didn't guide us correctly to the specific return point. We first drove the car to the underground garage of Terminal 2E and took the elevator up to the 2E rental car area. We asked the staff if they could accompany us to drive the car there because it was a short walking distance but a complicated driving route. However, the staff said no and told us to follow the ground rental car signs. We had no choice but to drive out of the parking lot, which had high parking fees. The rental car signs on the ground were also not very clear, with many intersections, making us go around in circles. We couldn't find the location and had to return the car at the 2D point. Although we could return it there, it was inconvenient as we had a lot of luggage and were flying out of 2E. Fortunately, a Cantonese-speaking staff member working there heard about our difficulty and got a French colleague to drive us to 2E. It only took five minutes following them. If it weren't for this staff member, we might have missed our flight. For such a simple matter, they were unwilling to provide any help. Their service is questionable. They are probably more patient while charging fees, but once the payment is made, there is no service to talk about.