The car pickup process was slow and there were not enough staff.

They asked if I had bought insurance, I said I bought it through a third party. Overall, pick-up, drop-off, vehicle inspection, and deposit refund was very fast.

Shuttle bus was well-arranged.

Everything easy and nice car

Easy to use the platform

Do not recommend as we booked and paid for our car for after hour pick up and we ended up having no car, no one to call and the lovely shuttle bus driver who was also incharge of the hotline after hours us to get an Uber home and come back the next day. He was also unable to reach bargain car rental. Vehicle condition is bad, with dents and scratches everywhere and dirty interior, check in staff was rude and refuse to solve any problems, email communications and instructions were not clear on timing which caused a lot of inconvenience and money at the end

Great platform and easy to use, rewarding for loyal return customers