Ruined Trip

Overall satisfied. After leaving the airport, you can take a shuttle bus directly to the pick-up location. However, the wait for the shuttle bus was a bit long.

This company is very reliable, and the cars are very new. The car I rented this time had only a little over twelve thousand miles. Last year, my wife and her friends rented a Suburban with just over five thousand miles. During this trip, a small stone flew and created a tiny hole in the windshield, but it was very easy to exchange the car in San Francisco. QEEQ's service was also very timely and thorough. Kudos to them.

I was charged $200 and I'm not sure what for. My English isn't very good, so I just let them charge it. It feels unfair.

After arriving late at night, I had to wait in line for an hour and a half. The staff was extremely inefficient, and they charged an additional $300 after returning the car.

My flight to Los Angeles landed at midnight, and there were no signs or people to guide me on how to pick up the car at the airport. When I finally got to the car rental location in Los Angeles, I had to wait in line until 3:30 AM to get the car. The waiting time was too long, and the car I received was old and in poor condition, not the one I had selected. It was a terrible car rental experience.