The attitude was indifferent. Additional charges for adding a driver are understandable since rules vary by location, but they didn't explain it clearly when picking up the car and directly charged the fee.

We rented two cars at the same time and parked them together. One car was charged over 500 RMB for parking, while the other had no parking fee but was charged 72 euros for cleaning.

Not the car we wanted. They wouldn't go the extra mile to solve our issue.

They said the deposit would be refunded in 4-5 working days, but it hasn't been returned yet. They also don't respond to emails.

The car was not thoroughly inspected during pick-up, just a brief introduction. However, during drop-off, the inspection took nearly an hour with every inch of the car being checked meticulously. Shouldn't the inspection process be consistent for both pick-up and drop-off to be fair?