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Live chat Email us Service Code: 9031000169
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Reviewed: Sat, May 18, 2019
About Europcar: 2.0 /10
The website allowed us to return the car at 10:30 PM local time, but when we arrived at the return location a bit after 7 PM, it was already closed. The key drop box was sealed off too. In the end, we had no choice but to park the car in front of the return location and throw the keys into the store. Such an incident caused us significant inconvenience and frustration. Very disappointed, absolutely poor service, terrible, terrible, terrible!

Relevant Reviews on Europcar MARSEILLE PROVENCE AIRPORT

Sarah Whyet

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Reviewed: Sun, Nov 24, 2024
About Europcar: 10.0 /10
The overall service level is quite good.
About QEEQ: 10.0 /10

Ruth Moore

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Reviewed: Wed, Aug 8, 2018
About Europcar: 2.0 /10
Our automatic order was forcibly changed to a manual due to the claim that the driving license was less than three years old. After much negotiation, we were downgraded to an automatic Peugeot 208 the next day.

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Compact | Fiat 500X or similar
Reviewed: Wed, Apr 13, 2022
“Good”
About Europcar: 10.0 /10
Good service
About QEEQ: 10.0 /10
Price drop did not work

L.Law

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Economy | Toyota Yaris Hybrid or similar
Reviewed: Thu, Sep 19, 2019
About Europcar: 10.0 /10
The car exceed our expectation. Was offered an upgrade at a discounted price which was nice. Did mention insurance but wasn’t forced upon us like some other company. Over all the speedy pick up que is faster as we booked via EasyRentCars. Compare to walk in customers but still waited for 45 mins which is not great. Return is a much more speedy affair less than 5 mins. Overall a pleasant experience.
About QEEQ: 10.0 /10
This platform is perfect to book a car highly recommended in fact already done so to friends and family. Will be the first choice to book car abroad.

M.Sedola

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Compact | Ford Focus or similar
Reviewed: Mon, Jun 17, 2019
“Disaster the woman who attend us! She gave an upgrade and finally it wasnt.”
About Europcar: 8.0 /10
They told me to make an upgrade because they havent the car I rent. So when I returned the car, the amount was different. But I didnt ask to have an upgrade. So we complained in Niza and I home it resolve this problem.

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