The first customer service representative at the car rental counter tried to upsell some insurance and full-tank add-ons. There was a slight issue with the card payment, but it was resolved after identifying the cause. Early car pickup was not allowed without incurring additional charges. However, the second customer service representative quickly completed the check-in process without any extra sales pitches. Picking up the car was very convenient — you could directly take the car from the designated parking space. The car was very clean, with only 2000 miles on it, four-wheel drive, wireless CarPlay, and Type-C charging ports. It had better features than the model I originally booked.

The waiting time in line was a bit long, but I was very satisfied with the car provided.

The service was excellent. We swapped cars three times over 11 days, and all issues were resolved promptly.

No waiting in line, processed car pickup directly inside Salt Lake City Airport, very smooth, staff was also nice

The car was great