They trick customers into buying insurance. I had already purchased full coverage through the platform when renting the car, but they manipulated me into purchasing over $600 of insurance upon returning the car. Thanks to the platform for resolving the issue perfectly. Avoid Thrifty at all costs.

The car's front bumper got a little scratched when moving over a curb. We reported it to the rental company, but the African-American lady at return said she didn't see any damage. After returning the car, we caught a shuttle to the airport. Shortly after leaving, the driver got a call asking if anyone had left keys behind, and we realized our son forgot to take our house keys off the car keys. We went back to retrieve them, and we were very grateful for their help.

The shuttle was slow, the queue was too long, and they pushed hard to sell insurance.

カウンター女性スタッフは　丁寧で　英語が理解できない部分はパソコンで日本語に訳してくださり　とてもスムーズにレンタルできました。

返却時夜中の３時と言うこともあったと思いますが　スッタフが誰もいなかったため　３０分ぐらいうおうさおうしました。

Waited for a long time in queue, as well as took a long time to wait and travel in shuttle bus to and from LAX