Routes Ottawa Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Erin Cissie

Canada

Reviewed: Fri, Oct 4, 2019

About Routes: 8.0 /10

Initially given a 7-seater MPV, which was too large. After repeated requests, they switched to the Nissan SUV I originally booked, but the fuel tank was less than half full. I returned it at the same level. Normally, it's full tank when picking up and returning the car, which made me a bit uneasy. The pick-up and drop-off point was a bit far from the airport, but the shuttle bus took only 7 minutes, which was quite convenient.

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on Routes Ottawa Airport

Canada

4-day rental

Intermediate | Nissan Sentra or similar

Reviewed: Wed, Aug 5, 2020

About Routes: 6.0 /10

I didn't know that the choice of cars was only Kia brand. Wé wait long time at thé counter before served, only one person.

About QEEQ: 7.0 /10

Information missing: pick up place in case we missed the shuttle or we use our own transport To have another driver, we have to add 10$/day.

G.Neary

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Sat, Sep 28, 2019

“Easycarrent is definately as easy as 1,2 3.”

About Routes: 10.0 /10

The staff at Routes were excellent - friendly and efficient. The ideal rental company.

About QEEQ: 10.0 /10

Much better than the other booking companies.

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Wed, Sep 11, 2019

About Routes: 9.0 /10

difficult to deal with off property location. Slow pick up time ( rush hour) . Not clear where pick up is. I've never had anyone make me PROVE I had insurance for rentals. Luckily I had all documentation with me. Found that part to be offensive.

About QEEQ: 10.0 /10

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Sun, Jun 2, 2019

“Great price but...”

About Routes: 7.3 /10

Driver from airport made quite disturbing comments about people’s race and seemed to very much dislike anyone from Toronto. It was uncomfortable being with him in the pickup and return vehicle. Also, car wasn’t washed and there was quite a bit of damage that wasn’t recorded until I pointed it out. Construction at the Routes site was terrible and driver did not ask to help with the bags even though the gravel made luggage wheels unusable.