The staff were polite

Pickup service available

1. When contacting by phone at the airport, the customer service, although in Chinese, was very rude. 2. The rental location is a 10-minute drive from the airport in a small, inconspicuous house, with no noticeable store sign, giving a sense of insecurity. 3. The lady who attended to us was the same rude customer service representative. She immediately tried to sell us full insurance and demanded a deposit equivalent to around 23,000 RMB if we didn't buy it. This was the highest deposit we've ever encountered in our multiple car rentals. Fearing random deductions from the deposit, we reluctantly bought full insurance. 4. The lady was very unprofessional, threatening that we could opt out and be driven back to the airport. She knew it would be almost impossible for us to find another 9-seater car on short notice, so her behavior was simply to make things difficult for us. 5. I strongly recommend using a reputable car rental company. You can find reviews of Fara on Google Maps by searching for this company. It’s clear that this company is full of traps. However, this experience made us extra cautious, so when we returned the car, despite their thorough inspection, they couldn’t find any faults!

Fara are a great car hire company. Someone answered the phone straight away. We were picked up in about 10-15 mins. The car was immaculate and the counter staff were very friendly.

This is the second time we’ve used EasyRentCars. The booking process is easy and the information is all there.

Excellence service. The lady driver very helpful and friendly. She assist us to pick up our luggage at locker area and drop us at airport. The guy that at the counter explain the contract with us and speed of pick up and drop off process very fast. HIGHLY RECOMMEND.

Good service to Mike. As I had live chat with him to inform that my flight will delay. He helps me to call the car supplier company to hold the car first as i was unable to call at that moment. Thank you.