Very satisfied, highly efficient, straightforward sales inquiry. After being informed, the car pickup process was smooth. The vehicle provided was a brand-new GMC with 120 kilometers on the odometer. Absolutely great!

I've always used the corporate agreement rate for business trips, so I've been a long-time Gold Member of Hertz. This time it was for personal use, and the service quality is still consistent.

The staff were friendly, but the condition of the car was below expectations. First, they hadn’t prepared the vehicle in advance, so we waited almost 40 minutes to pick it up. The car wasn’t very clean either, with some stains on the seats. We had to clean them ourselves with disinfectant wipes. The battery was only at 50%, so we had to find a charging station as soon as we left the city.

Returned the car half an hour late due to traffic, but they waived the extra fee immediately.