Excellent experience with the car hire

Very good - only disappointing aspect was there being no one staffed to shuttle us to the airport on car return

I needed assistance from the customer service desk at Brisbane airport, as the quoted phone no. for Carhood was not replying. After help, everything went very well - the car was larger than expected but was an automatic and not the expected manual. But fantastic value!

Like: Very prompt in picking us up
Dislike: The car was not cleaned but could be that we arrived earlier

Like: Service worked fine like I expected. Staff were very helpful.
Dislike: Would be good if Brisbane depot was little closer to airport, and if there was dedicated pickup area at airport...which I understand are being progressed, though it was like I expected.

Like: The vehicle I got was pretty much efficient on fuel and clean inside and out. Transfers to and from airport was quick and well communed by staff. Also, having experiences with other car rentals to my surprise I found them providing with inbuilt navigation at no extra cost. Cheers!
Dislike: 12v socket was faulty that kept me from charging the phone as it is essential while taking long journeys.