Good

It's a small company, so they don't have a lot of staff. However, the pickup process was quick and they didn't check many documents. They just handed me the keys and I found the car myself. The car was relatively new but seemed to be an older model.

We had to wait in line for an hour, and everyone was very frustrated. The staff said they were short-handed, and after finishing the paperwork, we had to wait another 20 minutes because the car hadn't been washed. The previous customer had the same issue, waiting on-site for the car to be cleaned. They did a quick rinse just for appearances; there were debris in all the crevices, and the interior wasn't properly cleaned. We ended up spraying disinfectant ourselves.

The service staff's attitude was mediocre.

Satisfied, everything was pretty good.