Processing was fast and very satisfactory.

The return process took too long, I almost missed my flight. Make sure to leave enough time, everyone.

The airport staff was inefficient and had a poor attitude. This doesn't reflect well on the company.

When picking up the car, there was no detailed explanation about extra charges for returning the car late. Additionally, there was no SMS reminder about the return time or late fees. My earphones were left in the car, and there was no notification about it. While returning the car, we were frequently urged to go to the airport to pay for the overtime, which caused our personal items to be left in the car. My Apple earphones were in a small box in the car, but no one contacted me by phone or SMS, and I haven't heard anything even after returning home. I strongly demand compensation for the loss!!!

Standard experience. The rental and return procedures should be simplified. Before renting, they didn’t fully inform me that the translation documents are not accepted by the Thai police. I got a fine.