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Live chat Email us Service Code: 1346752123
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Reviewed: Sun, Jan 12, 2020
About reach rental: 2.0 /10
The free mileage is only 100 miles per day. I didn't notice it when I placed the order, which is my responsibility, but they charge $2 per mile over the limit. I checked with other companies, and they usually charge $0.75 per mile. A round trip from Los Angeles to Las Vegas is over 500 kilometers, and visiting surrounding natural attractions would require over 1,000 miles. The rental car company staff said 100 miles per day is enough for city driving, but if I just wanted to drive within the city I would take Uber. If I didn’t plan to drive between states, why would I rent a car? I asked the rental company if I could get a mileage package or discount, but they refused bluntly and were very rude. My friend's rental car had a small gas tank. Before returning the car, we filled it up to 3/4 of the tank for $25, used 1/4 of the tank to drive to the return point, and they charged us $30. We reserved a child safety seat, the cheapest one, which didn't weigh much but cost $10 per day. We found the rental contract which stated $5 per day and got the price corrected. The office was messy, and all the customers I saw were Chinese. I wonder if the poor service attitude is because most of their customers are Chinese.

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Bowen Carroll

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Reviewed: Sun, Nov 24, 2024
About reach rental: 10.0 /10
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Reviewed: Sat, Nov 6, 2021
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Vanessa Lew

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Reviewed: Sun, Apr 21, 2019
About reach rental: 10.0 /10
Rented a RAV4 through the rental service, but it was unavailable. Although we were upgraded to a Volkswagen Tiguan, which is noticeably smaller, the rear seats were at a 90-degree angle, making long rides uncomfortable. However, the Tiguan was safer for long distances. Appreciate the upgrade. The full insurance coverage was reassuring, and the pickup and drop-off were simple.

Xavier Sweet

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Reviewed: Sun, Oct 28, 2018
About reach rental: 6.0 /10
I chose this unheard-of rental company because 'Alipay Sesame Credit' allowed for a deposit-free option, which was convenient. However, it turned out that the service capabilities of this small company were limited. We waited for their shuttle, but they kept telling us to wait for the Hilton shuttle. Their office was hidden in a building, and I felt doubtful about their reliability when I went in. When returning the car, there was no fixed return point or staff. They guided us over the phone to find someone at the parking lot below their office building to handle the return. There were no clear signs or directions. Be cautious, everyone. I heard that positive reviews could earn you ¥50, but I prefer to objectively describe my experience rather than take the ¥50 as a responsible user of this platform.
About QEEQ: 10.0 /10

Lisa Betty

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Reviewed: Mon, Jan 21, 2019
About reach rental: 6.0 /10
The car was very new, and both pickup and return were very easy and fast, but the procedures were not very formal. The inspection and return processes were handled quite casually, which is usually fine, but it could be a problem if any issues arise.
About QEEQ: 10.0 /10

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