It was my first time trying YESAWAY, recommended by QEEQ. They offer Mandarin service which was clear and warm. The counter staff were patient and enthusiastic, with minimal waiting time. Very satisfied.

The rental company had the car ready, and there were only two customers ahead of me during the paperwork process, so I could drive away quickly.

Needed a better explanation on how to pick up at LAX. Once we figured it out, the process was easy.

EasyRentCars helped me with figuring out pickup.

We received larger vehicle from lot. Vehicle in poor condition. Brakes rattled, car quickly overheated driving in traffic, car felt as though it was not safe and needed to be serviced badly. When I contacted YESAWAY, they were unable to accommodate us unless we drove the 2.5 hour back to LA. Discussion about what was wrong with the car resulted in customer service agent stating that if something was wrong with the car, it was our fault since we drove it off the lot. Very disappointed in overall quality and service.

I waited a really long time to get my car. They need an actual document showing your insurance. Visa and MasterCard are not enough. This really needs to change as it bogs down the whole exchange. Most of their customers are Chinese tourists who are accustomed to providing that but the company hasn’t yet understood how things are done in America.