Everything was smooth. Apart from picking up and returning the car which required store interaction, everything was handled on my phone.

Unjustified charges. Poor experience.

When we arrived at the store, our reserved car was no longer available. There were only two cars left, an Audi and a Volvo. They gave us the Audi, and later, when returning the car, they tried to charge us for a vehicle upgrade, which we refused to pay. When picking up the car, the staff told us that returning the car with less fuel would be calculated accordingly. However, when we returned the car with two bars less, we found out that if the tank is not full, they charge for a whole tank... This resulted in over 1000 RMB extra.

The waiting time for the car was a bit long, but they upgraded us to a better model for free since the original car was unavailable. Overall, it feels pretty good.

We booked and expected a Peugeot 308 Wagon but were given a Citroen sedan which was not really suitable - we were told it was the only car left available and we didn't have a choice except to pay more and upgrade if we wanted a different car. Would not change the car at a later date without charging us to pay out the existing contract and then start a new contract which was way too expensive.