Excellent friendly service by staff member. Very easy pick up and drop off. Prompt collection and drop off at airport. really superb service, thank you

Very easy but a small problem as advised confirmation would take 1 - 3 days. this was quickly rectified by the very helpful staff member who answered my call and sent links to alter booking. excellent service from this individual

I was not conveyed by staff that I have to pay $35 in addition to what I have paid up front. I went to drop off the car and I was told that to go to Airport I need to pay $35 or else I need to Walk.

The booking process is so easy and price is very competitive always. This is my third booking in few months. However, It was disappointing that at this time neither Easy Car rental nor Yes Rental told me that there was hidden charge and I have to pay $35 to pay to go to Airport after drop off.

The pick up location was not clear in the instruction email. A picture of the location or map of how to get there would be perfect as Auckland is a small airport it had two pick up zones for taxi vans and regular pick up. The customer service rep didn't speak fluent english but luckily for us we spoke Chinese, so we got a long just fine. Yes Rentals is located approx. 10 min drive from the airport. It is time consuming if you're in a tight schedule, 10-15 mins pick up time, 5-10 min admin work, then dropping the vehicle off and travelling back to the airport again. However, if you're not a hurry and you're looking for cheap rental prices then I highly recommend Yes Rentals.

We had a fast pick up from the airport from a friendly driver. Vehicle was bigger than expected. We were an hour later than we had originally said but they waived the late return fee. Overall a really good experience.