The only issue was trying to get a shuttle to pick me up. Voice Mailbox was full and I was unable to leave a message.

Very simple to use.

Upgrade very costly on gasoline.

Driver from airport made quite disturbing comments about people’s race and seemed to very much dislike anyone from Toronto. It was uncomfortable being with him in the pickup and return vehicle. Also, car wasn’t washed and there was quite a bit of damage that wasn’t recorded until I pointed it out. Construction at the Routes site was terrible and driver did not ask to help with the bags even though the gravel made luggage wheels unusable.

My pickup time was longer than usual but was understandable! “Stuff” happens.... the gate was blocked by a malfunctioning vehicle. The staff was patient and apologetic for the inconvenience. I will rent again From Routes.

Unfortunately it wasn’t the vehicle that I had booked, this is the 4th time booking with routes and each time they give a different vehicle than the one booked.