Arrived late the car was canceled. I call the day before and told that I was delayed

The location was further and having to take 2 shuttles burdensome. Otherwise great.

The pick up was slow from the start. 2 connections by shuttle just to get to the facility. Check in line wasn’t very large but it took a considerable amount of time to check in each person. Car was not cleaned prior to us using it. Upon drop off had we not taken a Lyft from the location. We would have missed our flight home. Shuttle took 45 minutes before we decided we need to take alternate transportation back to airport. Not sure how long it actually took it too arrive. And that’s not even including the line we would have had to wait in to confirm our payment to cash as requested when we put down our CC as a hold.

Waited over one hour and a half to get car.

It was great will use again.

The lady at counter was expecting us to agree with her extras even after we denied. Still tried sneaking in a insurance package after telling her we had insurance covered by our personal insurance company. Produced insurance proof. Make sure you ask knowing the charge before you insert your credit card! They will make you look like your stupid at every angle.

Car was filthy and had a terrible ride/shake. I didn't return it only because the employee at the exit was so rude and the service inside took way too long. Needless to say, the tires were thread bare and one blew on the freeway. There was no spare tire and it took almost 24 hours before I could reach roadside assistance. I'm mostly upset that my safety was clearly not a priority to fox rental car.

Booking was easy enough, but it wasn't clear to me that I would actually need to take two shuttles to get to the vehicle and I wish some real customer reviews would have been readily apparent.