The car pickup process was convenient and fast.

Overall service was good. When the reserved car was not available, they provided several similar models to choose from, making car exchange convenient.

Overall satisfied, the car pickup process went smoothly without many issues.

First, no staff informed me that smoking was not allowed in the car when I picked it up. Second, when I was returning the car, there were two cars in front of me being inspected. I turned off the engine and waited outside smoking. When it was my turn, the staff asked if I was Chinese. I said yes, and he claimed he saw me smoking in the car. I told him I had been smoking outside while waiting for the inspection. He ignored me and insisted that I smoked inside, charging a $300 penalty on my credit card.

Dollar was great. The individual who helped me at the counter was awesome.