Check in staff was very courteous, knowledgeable, and polite.

Great good customer service.

Pretty good, the pickup process was fast. However, the car had a lot of scratches and dents already. It's necessary to inspect carefully and point out each one to the staff and take photos, which is quite troublesome. The staff were busy and didn't have time to photograph all the scratches, so you have to record them yourself.

The car need to be service as mileage overdue as stated in the service sticker. The wheel alignment are totally out of order, hard to control the car whole journey.

The was old but okay. The staff were rude.

Explanation of the automatic billing for the road Tolls was good. Explanation of the additional insurance was a little harder to fully understand as this was different to the EasyRentalCars insurance statements.