Make sure to inspect the vehicle carefully. When returning the car, they charged over 600 pounds for a barely visible scratch on the rear bumper. Compared to big companies, their integrity is noticeably lacking.

The paperwork took over an hour. Terrible service. I booked an SUV but they gave us a station wagon. If I had known, I would have booked a station wagon from the start since it's cheaper. They charged £120 for a second driver and said it could be refunded if canceled, but it turned out to be a scam.

They almost didn't rent us the car and said they couldn't do anything! The reason was that the staff couldn't process our Chinese credit card and refused to take cash. Fortunately, the rental platform customer service was helpful and contacted another company for us! Just as we were about to leave angrily, an employee figured out how to use the Chinese card and finally rented us the car, but there was no apology or compensation! It seems to be a small company with very few Chinese customers.

Does not support UnionPay cards, insurance requires additional payment. Upgrading the vehicle costs extra, and there is no Chinese service. However, the cars are relatively new and the staff's attitude is okay.

Rental place was hours out of the airport, had to wait an hour for my car. On return the queues were insane.