The process is simple, and customer service responds quickly.

Very good

No waiting in line, completed the car rental procedures online before arrival. Picked up the car and left promptly. The staff were professional and very efficient.

I am very satisfied with the overall service. Right after landing and collecting our luggage, there was a shuttle service to pick us up. In less than ten minutes, we arrived at the store, completed the paperwork, and picked up the car. The staff was very friendly and explained in detail how to drive a hybrid car and New Zealand's traffic rules. They also gave me a New Zealand driving guide, which I found very useful since the rules are different from those in my home country. The car was also very fuel-efficient, which is great because gas prices in New Zealand are quite high. This saved me a lot of money. Overall, I am very satisfied and will choose Yes Rental next time I come!

An unreliable car rental company. Without prior notice, they suddenly required a driving test at the pickup, where failing 5 out of 66 questions means you can't get the car and the rental fee is not refunded. We flew from our home country to Christchurch, exhausted and hungry, arriving at the car rental place at around 4 PM, with the office closing at 6 PM. There was no way we could pass this test in such a short time. Even for a domestic driving test, we need days to study. The company could have at least emailed a few days in advance. The car we got had over 100,000 kilometers on it, with severely worn tires. When we pointed it out, the office claimed the tires were fine. Being unfamiliar with the place, and considering it better than having no car, we reluctantly accepted. When returning the car, there was a small scratch on the door, and repair cost over 3,000 NZD, which is more than 13,000 RMB. Although insurance covered it, it felt like we were being scammed by this rental company.