The waiting time was a bit long, but the car pickup process was very simple. Excellent!

Long wait time for pickup

You must purchase additional insurance to pick up the car; otherwise, they won't give you the vehicle. After coordinating with QEEQ, the customer service was very impatient and eventually stopped answering QEEQ's calls. QEEQ advised me to pay first and resolve it later. After repeated confirmation with customer service, they stated it was insurance related to the tires. When I returned the car and received the invoice, I noticed hidden charges for something I didn't understand. QEEQ indicated that the tire-related charges could be refunded, but the other would require an appeal. This deceptive experience was particularly distressing.

Car was great. It was an suv so bugger than expected but great.

Everything was easy and well done.

Unbelievable or despicable that Budget and Hertz, which are probably different brands from the same company, hire only one employee each for pick-up desk. Especially at a time when a long haul flight (read with many passengers) lands. Hard to understand why pick-up procedures take so long. Took more than 60 minutes overall. And I was lucky to be 4 or 5th in the line. They must have been over 20 when I finished...

Good.