Very satisfied.

Not the requested car, they provided an old and worn-out vehicle.

After completing the car rental formalities at Narita Airport Terminal 2, we waited for almost half an hour before a vehicle was sent to take us to the nearby branch to collect the car. It turns out they wait for a group of renters to complete their paperwork before dispatching the shuttle. I recommend keeping this in mind when planning your schedule.

in the terminal it says we need to find them in the counter but there was no employee but they left a note we called but your language was hard to understand and the map is confusing , Your service needs improvement.

Got the wrong car and an old one.

Times did not send a pick up to Matsumoto station as advertised. However they arranged to drop us back to the station in the night.

Got the best deal here for the high season of golden week .