The flight arrived early but the rental company wasn't there to pick us up. We waited for over 10 minutes before they showed up. They promised us a particular car, but then gave us a very old one with scratches all over, a broken rearview mirror, and a malfunctioning gas pedal. The only positive thing was that they didn't inspect the car much when we returned it and gave us the deposit back quickly.

Great service attitude, prompt service, and friendly local staff in Malaysia.

I had a small bump I thought for the size of damage it created a lot of hassle! £30 charged which was reasonable .

Easy and efficient to use.

At the last hour, we were told that the car, Innova was not avail instead we were being offered with Avanza (paid for Innova). Fuel was not full. Told us they will deliver the Innova on the following day which we had to follow up. Innova was sent to our hotel but the car was definitely not to the expectation. Very poorly maintained. Fuel was empty and we had to fill up ourselves just like the Avanza. The car key and remote was simply unbelievable (pls refer photo)

Like: I like that the staff was punctual during my pick up. Also they were professional in identifying the scratches and dents of the car made by previous drivers so that I would never be wrongly blamed for those damages.
Dislike: They were a bit slow to arrive when it was due to return the car to them. This caused me to be almost late for my flight check in.