The car was too old, with a lot of paint peeling off, and the steering wheel had no power assist.

The customer service was terrible. They hung up even before I finished asking my questions. Very impatient and rude.

At the last hour, we were told that the car, Innova was not avail instead we were being offered with Avanza (paid for Innova). Fuel was not full. Told us they will deliver the Innova on the following day which we had to follow up. Innova was sent to our hotel but the car was definitely not to the expectation. Very poorly maintained. Fuel was empty and we had to fill up ourselves just like the Avanza. The car key and remote was simply unbelievable (pls refer photo)

Like: It was fast, hassle free, value for money.

Like: Everything was good.