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Live chat Email us Service Code: 6750479169
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Reviewed: Mon, Oct 23, 2017
About EPTA: 4.0 /10
The rented car was extremely dirty, had scratches everywhere, and had no fuel. The fuel light was constantly blinking, making me very worried that I wouldn't reach a gas station in time. Given the dirty condition of the car, my concerns, and my unfamiliarity with the local area, I accidentally broke the rearview mirror glass of a motorcycle just after leaving the airport. I immediately informed the car rental company, and they responded that I would need to pay either 600 or 1000 RMB. I expressed my preference to repair it myself since the replacement cost for a similar car in China is only around 300 RMB (200 MYR), but they insisted that they had to handle it. After multiple conversations, they agreed that I only needed to return the car in good condition. I spent a day going to a repair shop, which cost me 350 MYR. When returning the car, it still had a third of a tank of fuel. It would be helpful if the rental cars were fully fueled at the start, as finding a gas station in an unfamiliar place is not an easy task for a lone traveler!
About QEEQ: 10.0 /10

Relevant Reviews on EPTA Epta Car Rental & Tours Sdn. Bhd. (LGK)

Elvira Kitto

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Reviewed: Thu, May 31, 2018
About EPTA: 10.0 /10
Pickup was quick, the service attitude was great, and the explanations were detailed. Despite a two-hour delay due to a heavy storm at the airport, communication was pleasant.

Annabelle Robeson

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Reviewed: Tue, Aug 28, 2018
About EPTA: 2.0 /10
1. Had to wait over half an hour for the staff. 2. The pickup point wasn't at the airport as mentioned, but in a remote location that required a shuttle. 3. The car provided was not the Toyota Vios I reserved, but a downgraded Perodua Axia. 4. The car wasn't full of fuel, it was only at the last segment. 5. After taking photos and returning the car, I refueled it fully. Although they didn't mention keeping the fuel receipt, comparisons of the dashboard photos before and after returning the car show I refueled it, but the company refused to provide the photos. 6. Upon returning the car, a staff member was very rude and used abusive language, even attempting to intimidate me with threats of violence.

Theobald Swinburne

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Reviewed: Wed, Aug 15, 2018
About EPTA: 2.0 /10
Difficult communication

Evan Morley

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Reviewed: Wed, Aug 8, 2018
About EPTA: 2.0 /10
Informed them in advance that I would be half an hour late for the return (because the pick-up itself was delayed by half an hour). At return, they pretended not to know and charged an overtime fee.

C.BIN CHE ISMAIL

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Economy | Perodua Myvi or similar
Reviewed: Fri, Dec 13, 2019
“Next time woyld choose thos company. Car condition badly can pass to customers.”
About EPTA: 3.7 /10
Car rent condition very bad for car. Brake almost finished and didn't services at all. Very dangerous when driving due brake problems. When pick up we ask for changes then not other car xan choose. Terribly

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